Frequently Asked Questions

As per current UK regulations, there are 14 major allergens that should be declared if present in any product. None of our products contain:

• nuts
• peanuts
• sesame
• celery
• mustard
• cereals containing gluten, wheat, egg, lupin, sulphur dioxide or sulphites.

Some products contain soya, milk, fish, crustaceans or molluscs: when that is the case, the allergen will be highlighted in bold in the ingredient list.

As per UK regulations, a product can be classified as gluten-free if the amount of gluten is <20ppm (parts per million). Our products have been tested by a UKAS accredited laboratory and they have confirmed that they have not found any gluten when testing the finished packed products. We confirm that our products are gluten-free and suitable for celiacs and people who have a gluten intolerance.

Unless it’s specified in the ingredient list, our products do not contain milk. We have tested our products for the presence of lactose by a UKAS accredited laboratory and very small amounts of lactose can be detected. The amount present in the products is far below the amount likely to affect lactose intolerance sufferers.

As the UK legislation doesn’t have a defined threshold to label a product ‘Lactose-Free’, we have decided to apply the threshold used in Germany of 100mg/100g (or 1,000ppm) to establish whether our products can be called lactose free or not. Products that are below 1,000ppm have therefore been labeled as lactose free.

In the UK, products that contain ingredients sourced from genetically modified organisms need to include such information in the label, in the way as it would contain an allergen. Therefore, if it’s not specified in the label, it won’t have any ingredient from GMO origin.

To manage your subscription, follow this simple step-by-step guide.

• Log into your account - the icon can be found in the top right hand corner of the homepage.
• Find the subscription you wish to amend and select Manage .
• Update your next despatch date, quantity, or frequency. You can also delay or cancel your subscription.
• Press Save changes and your subscription will be updated.

Alternatively, you can call our Customer Care team on freephone 0800 808 5740 or email hello@futureyouhealth.com .

They are available 9am - 5pm Monday to Saturday and will be happy to assist you.

For solid tablets, such as Turmeric+, we can send you a pill cutter to help reduce the size, please give us a call on 0800 808 5740 or send us an email at hello@futureyouhealth.com to request a free pill cutter.

Some of our customers have emptied the contents of their capsules into a thicker liquid such as a milkshake or even in yoghurt.

We recommend you follow the instructions printed on the packet of your supplement.

Our products are manufactured to pharmaceutical standards in Good Manufacturing Practice (GMP) facilities. Most of our manufacturing partners (and our packing partner) are also Medicines and Healthcare products Regulatory Agency (MHRA) and Food and Drugs Administration (FDA) approved.

They also follow Hazard Analysis and Critical Control Point (HACCP) certification practices.

This gives us the confidence that their manufacturing facilities and practices are of the highest quality.

We also visit and inspect them routinely to ensure their facilities are maintained to our standards.

Yes. None of our products contain any ingredient made with GMO (genetically modified organisms).

• UK/EU-law (as per July 2022) requires specific labelling if a product contains GMO ingredients.

We do not use aspartame in any of our products. The following products do contain sucralose: Super Greens+, Collagen+ and Multi-Nutrient Vitamin Sticks.

No, we have not changed the formulation. As most of our products are made with natural plant extract, it is common to see a variation in the colour from batch to batch. This is because the extracts (such as curcumin or tomato) colour can vary depending on the growing conditions or time of the year it is harvested.

It really depends on the product and what the benefit might be. For the majority of products, you need to wait until the nutrient has reached sufficient levels in the body to have an effect. Remember this is not a pharmaceutical drug, and it will not have an immediate effect. You should notice a benefit after 4-8 weeks of supplementation. For most products, that should have been enough time to build up in the body and to start to have an effect. If you have a question about a specific product, please contact our Customer Care team for more detailed advice.

Yes at the moment you can still place orders on our website or over the phone on +44 1223 750874. Please be aware that orders shipping to EU countries are now subject to local VAT and customs charges, payable by the customer at the point of receipt.

For a charge of £5 we offer a tracked shipping option. More information on delivery information

If you have ordered directly from us and would like to return your order, you can do so by sending any unused packs in the original postal pack we sent the product in.

Simply cross out your address on the front of the envelope and circle the return address which is also on the front in smaller letters.

If you do not have the original envelope please return your order to the following address:

FutureYou Cambridge Returns
Huboo Ref 6099
Huboo Returns
Unit 1, St Modwen Park
Clanville Way
Kington Langley
SN15 5BD

Once we have received your order we will process a full refund, it should be in your account within 5-10 working days.

As with many other industries around the world over the past 12 months, our costs have increased. It’s not just the cost of our premium ingredients which have increased in the last 12 months in particular, but also costs associated with shipping, postage, packing and storage.

On average our costs have increased by around 10% - some products are more than 20% more expensive to produce than they were a year ago. In order to continue to provide a high level of service and delivery, we need to increase the price of all new purchases from the 1st December 2022.

Current subscriptions will remain at the same price for the time being.

Orders shipping to EU countries are now subject to local VAT and customs charges, payable by the customer at the point of receipt. Local VAT will be applied when orders reach their destination country. EU customers will need to make an allowance for local VAT to be added. This will vary by country but it is typically around 20%.

The guidelines state that these custom duties apply if “the order is more than £135 and the country of origin is not the UK/EU”. As our products are all made in the EU, we do not think that these duties should apply.

Different couriers can charge different fees in different countries, which will be very difficult to keep track of.

We are currently working with our fulfilment centre to get a clearer idea of the potential impact of this. We have not yet seen any additional charges due to couriers but will monitor feedback from our customers in the EU.

For our existing subscribers based in the EU, we will automatically adjust your ongoing subscription price to minimise the effect of this change. We will be writing to all our EU subscribers to advise you of this change. We will continue to dispatch orders as before.

You can place orders on our website or over the phone on +44 1223 750874. Please be aware that orders shipping to EU countries are now subject to local VAT and customs charges, payable by the customer at the point of receipt.